Telefire | 2019-2020
Introducing faster and simpler working methods
Assisting in deployment and service of fire-safety systems, while providing real-time monitoring and control.
Nick Vasiliev | UX Design for Globalbit
Overview
Telefire is a leading Israeli company in fire detection and suppression domain. Telefire Alerto is the first of a kind mobile app for fire safety technicians and building managers. The app assists in deployment and service of the systems, provides monitoring and control, real-time alerts and system status in sites. It guarantees a streamlined workflow for technicians and peace of mind for site owners and managers.
The Ecosystem
Mobile App
Fire safety technicians
Allows technicians to monitor, configure and test the fire safety devices, assists in deployment of the devices on-site, offers diagnostic tools, remote control and real-time alerts.
Site managers
Allows to monitor respond to faults and fire alerts in real time, assists in preventing malfunctions, keeps track of the maintenance schedule and provides recommendations for maintenance.
Back Office
Management companies
The app supports the operation efforts by giving the overview status of all sites within the company, providing real-time alerts and maintenance notifications, offering user management and technician allocation.
Discovery
The discovery phase included weekly meetings, interviews with technicians, observations of their work, and workshops that helped us to get familiar with the equipment and the technical side of the project.
Workshops
Getting familiar with the product lines and the operation of the equipment
Interviews
Interviews with technicians, getting familiar with their workflow and practices
Observations
Observation of the technicians at work make it possible to see the applied practices at action and better understand the work environment and various limitations
Weekly Meetings
Weekly meetings with the team: head of development, technical managers, product and project managers
Role & Task Analysis
Technicians
Field professionals responsible for the deployment, configuration, testing, and maintenance of fire safety devices across various sites.
Site managers
Property managers and building administrators responsible for ensuring fire safety compliance and responding to emergencies within their facilities.
Management companies
Organizations that oversee multiple properties and coordinate fire safety operations across their portfolio of sites.
Challenges
Design of mobile and back-office apps from scratch
Adopt to various hardware requirements
Safety and security regulations
Dynamic changes of requirements
Migrating the workflow of technicians to the new app
Information Architecture
The main difference between mobile app target users (technicians and site managers), is that technicians have more permissions according to their professional tasks. Site managers have limited access to technical actions.
Wireframes
Mobile App
Once sites were assigned to technicians in the back office app, they get an overview of the sites with real-time monitoring in the mobile app, in-app notifications and push notifications of critical events. They also know exactly when the next inspection and service visits have to be done. On the site screen, they can access detailed info of current and past events of all types, know exactly where and when an event has happened. Technicians also have access to the site's control hub for further investigations and actions. Site managers get a similar interface but with limited set of action options via the control hub. They also have an exclusive feature to request a service visit.
Back Office App
The dashboard offers an overview of all sites within the company, providing real-time alerts of events, and notifications of service requests and upcoming inspections. Other sections of the app provide sites management, technicians allocation and user management.
Takeaways
Telefire has made a successful leap to the cloud based solutions (first of a kind in Israel) in the fire detection and suppression domain, which put them ahead of the competition and guarantees peace of mind for their clients, streamlined workflow for technicians and faster response times to events.
I’m grateful for the given opportunity to be part of the team on this challenging, very interesting and important project.